SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Travzzee (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://travzzee.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bag Super! I liked it very much-functional, roomy, fashionable.
Great travel bag. The bag is functional with many compartments and pockets. Quality factory! Inside there is a zip pocket in full length, you can transport a suit, a dress. Also in the case there are clothespins. In the assembled form of a bag on the sides of the pockets, in one you can put several pairs of shoes for example. In the other you can put documents, pens. In the kit there is a handle on the shoulder. Material Oxford, accessories quality
Cool bag, large and roomy. You can put the suit in the inner compartment, so that it does not crumple. A pair of shoes in the side department, separate from other things. Looks beautiful. Bought for husband's business trips. Will last the bag for a long time. Comfortable handles. The handle over the shoulder is unfastened. The bag is very roomy and large. 5 out of 5 stars. The bag came in a branded zip bag.
Thank you for such a good product. Bag of excellent quality. The material is non-transparent. Comes in a folded state. I recommend to everyone to order.
For me, this is a great find. My husband really needs such a bag on the road.). The bag is very roomy-for transportation of suits and clothes that you need, that was in excellent condition not crumpled-in it everything is provided-pockets for replaceable clothes, linen and shoes, as well as functional pockets. The bag is laid out on all four sides, fixed with zippers, which are reliably stitched and fixed. Handles of the bag-fixed together with a metal button, comfortable in the hand do not rub hands. The shoulder belt has a soft liner made of breathable fabric. There is a pocket for convenient fixation of the bag on the suitcase. ls! With such a bag, your trip will be comfortable. Me and my husband are buying! I recommend on all 1000% to buy!
OK
The bag is good. Recommend.
Chic travel bag. Ideal for travel and trips. Worth it. Dense material and excellent accessories. The bag is transformed into a convenient cover for clothes, has a separate side compartment for shoes. A lot of pockets inside and outside the bag make it possible to carefully place the luggage. On the side there is a separate pocket, which is transformed into a special mount on the handle of the suitcase. The bag is really great.
Excellent travel bag, quality and roomy, suitable for both business trips and travel. The material is dense, inside a quality lining. It's worth your money.
The bag exceeded all expectations. Very very good!!! Recommend!
Excellent bag for hand luggage. Stylish, strong and roomy. Highly recommend.
The bag is the coolest! Quality is super! I recommend definitely!
Just a chic bag!! I'm happy with all 100%, the quality is top! Very roomy.
Excellent bag))
Very cool and quality bag.